Return and exchange policy

Can I return my order when purchasing through Tabby?

- The full amount cannot be refunded. The amounts (Tabby Merchant Service) will be deducted from the total amount and the delivery amount will be deducted.

: Basic conditions and requirements for the return or exchange of any item

The original purchase invoice must be attached

Return within 3 days from the invoice date, and exchange within 7 days

The product must be in its original condition and has not been used, and all labels must be removed and undamaged, and they must be wrapped in the original cover

• In the event that the customer changed his mind about the product or decided to change the color after receiving the product or returning it without any justification, he must bear the cost of delivery or deliver it himself to the warehouse, the main branch, Al-Yasmeen neighborhood, Anas bin Malik road, and complete the replacement or return process

To return a product, you should log in to your account with the store, then click on the order history, then view the order, then click on the stocks for each product that you want .to return or exchange, and you will be contacted by customer service in the Al Rabie Mart store to complete the return process

.Please pack the products in their original packaging and close them

It may take from 10 to 30 working days for the shipping company whose services we use to receive the returns from outside Riyadh, and then the company will give you a .receipt

.We will inspect the returns and refund the payment to your bank account within 7 to 14 days

* Thermos

.Thermos are tested with hot water before using them with tea or coffee

.In the event of cooling, you can return or exchange it